We provide a comprehensive 12-month warranty covering all mechanical and electrical components. This includes free replacement parts and technical support. For commercial users, we offer an extended warranty option up to 24 months. Regular maintenance and proper usage as outlined in the manual are required to maintain warranty validity.

Domestic shipping typically takes 3-5 business days for in-stock items. International shipping varies by location: 7-10 days to Europe, 10-14 days to Asia-Pacific, and 14-21 days to other regions. We provide real-time tracking information and handle all customs documentation. Express shipping options are available at additional cost.

Yes, we provide multiple training options. Each purchase includes free access to our online learning platform with video tutorials and documentation. We offer virtual one-on-one training sessions with our technical experts. For business customers, we can arrange on-site training. Additionally, we provide monthly webinars covering advanced techniques and maintenance.

Our CNC machines are compatible with most industry-standard software including Mach3, Artcam, Vectric Aspire, and LaserGRBL. We provide our proprietary software free of charge, which is user-friendly for beginners. Our machines support G-code from any CAM software, and we offer detailed compatibility guides for popular programs.

We offer a 30-day money-back guarantee for unused machines in original packaging. Returns must be authorized through our customer service department. We cover return shipping costs for defective items. Customized or used machines are eligible for exchange or repair under warranty but not for return unless defective.

Regular maintenance includes daily cleaning of the work area, weekly lubrication of moving parts, monthly belt tension checks, and quarterly calibration. We provide a detailed maintenance schedule with each machine and send maintenance reminder emails. Our support team is available to guide you through any maintenance procedures.

Our machines can engrave various materials including wood, acrylic, soft metals, plastics, and composites. The exact capabilities depend on the model and power specifications. We provide a comprehensive material compatibility chart and recommended settings for each material. Custom testing for specific materials is available through our support team.

Each machine comes complete with control software, basic tooling set, emergency spare parts kit, user manual, and startup guide. We include necessary cables, connectors, and basic safety equipment. Premium packages include additional tooling, advanced software licenses, and extended warranty coverage.

Yes, we provide 24/7 technical support through multiple channels: email, phone, live chat, and video calls. Our support team includes experienced technicians and engineers. We maintain a comprehensive online knowledge base and troubleshooting guide. Premium support packages with dedicated technical managers are available for business customers.

We accept major credit cards, PayPal, wire transfers, and various financing options. Business purchases can be arranged with net-30 terms subject to credit approval. We offer secure payment processing and can provide formal quotations for business purchases. Deposits may be required for custom orders or large purchases.